At Riverslide, we strive to ensure you are completely satisfied with your purchase. However, if for any reason you are not, we are here to help you with a simple and transparent returns process. Here you are invited to review the details of our policy.
You have 30 days from the date of purchase to request a return. To be eligible for a return, items must be in their original condition, meaning they should be unused, unwashed, and in their original packaging with all tags attached. Certain items, such as gift cards, personalized or custom-made products, as well as final sale or clearance items, are not eligible for return.
To initiate a return, you will need to contact our customer support team by emailing support@riverslide.co.uk, providing your order number and the reason for the return. Once your return is approved, we will send you instructions on how and where to send the item back. Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to receiving a defective or incorrect product. It is important to package the item securely to avoid damage during transit, as Riverslide is not responsible for items lost or damaged during return shipping.
After we receive and inspect your returned item, we will notify you whether the return has been approved or rejected. If approved, your refund will be processed back to your original payment method. Refund processing times may vary depending on your payment provider, but we will do our best to ensure your refund is processed promptly.
If you have any further questions about our returns policy, feel free to contact us at support@riverslide.co.uk. Your satisfaction is important to us, and we are here to assist you every step of the way.
At Riverslide, we are deeply committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and protect the information you provide when you interact with our website, products, and services. By using the Riverslide website or purchasing our products, you consent to the practices described in this policy.
The information we collect is used primarily to process your orders, deliver products, and provide customer support. By having access to your personal and payment details, we are able to ensure your purchases are completed smoothly and any issues you may have are resolved effectively.
With your permission, we may also use your contact details to send you marketing communications, including promotional offers, updates, and recommendations that we believe may interest you. In addition, we use your browsing history and purchase patterns to personalize your experience on our site, helping us offer relevant product suggestions and improve overall website functionality.
Your information is also used to enhance the security of our website and detect any potential fraudulent or unauthorized activity.
We collect various types of information to offer you a seamless shopping experience. When you make a purchase or create an account with us, we collect personal information such as your name, email address, shipping address, billing details, and phone number. In order to process payments, we also collect payment information, including credit card numbers or other payment methods, which are securely managed by third-party processors.
In addition to this, we may gather information automatically when you browse our website. This can include your IP address, the type of device you are using, browser details, and your browsing behavior. We use cookies and other tracking technologies to collect this information, which helps us understand how you interact with our site.
We may also collect data from any communications you have with us, such as emails or customer service inquiries, to ensure we can provide support and improve our services.
At Riverslide, protecting your personal information is a top priority. We implement a range of security measures, including encryption, secure payment gateways, and data access controls, to prevent unauthorized access, disclosure, or misuse of your data. We also partner with trusted third-party services to handle payments and maintain the highest security standards.
Your personal information is only retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once it is no longer needed, we ensure that your data is securely deleted or anonymized.
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